Night Auditor @ Hyatt Place Durham Southpoint

Job description

Overall Responsibilities: Take every opportunity to amaze the guests- Smile, have eye contact and greet guests immediately- Maintain a well-groomed, professional appearance at all times, including uniform and nametag- Actively solicit feedback from guests- Greet and welcome guests upon arrival.-Register guests into the computer, verifying reservation, address, and credit information.-Promote "preferred" guest program and provide recognition and benefits to all current members.- Accept payment for guests’ accounts both at the time of registration and at checkout.-

Maintain a house bank and make a deposit and accurate report of receipts daily.-Issue key to and control entrance of safety deposit boxes.- Promptly respond to and resolve guest complaints- Answer telephone promptly and properly being polite, courteous, and friendly- Be friendly, thorough, accurate and efficient in taking reservations- Be friendly, thorough, accurate and efficient in performing Check-ins- Be friendly, thorough, accurate and efficient in performing Check-outs- (If applicable) Use the guests’ names- Be knowledgeable and helpful about the local area, the hotel and hotel services- Handle messages, wake-up calls, mail, and faxes properly.

Prepare beverages and cocktails at the bar adjacent to the front desk. Prepare food items from the snack menu.

Run the night audit program and prepare financial reports to be submitted to the corporate office.

Know of incoming VIPs- Follow all applicable Company Standard Operating Procedures.*Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Desk Agent may be asked to perform. 

• Professional and ethical
• Excellent customer service skills
• Quick learner and hard worker
• Team players and ability to get along with other Required experience:
• Night Auditor: 1 year

Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person