In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
ESSENTIAL JOB FUNCTIONS
Customer Service
- Place new bookings and route the shipment to meet service and maximize profit
- Problem solve with customers and vendors (airlines and pickup / delivery agents)
- Serve as an additional point of communication for all customer service and documentation-related matters
- Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- Monitor shipments from order entry through delivery to ensure on-time performance
- Correspond with customers extensively via phone, e-mail and website
- Assist our employee drivers, agents, and carriers in obtaining critical information
- Contribute to team effort by executing tasks delegated to you as needed
- Manage and distribute a high volume of incoming calls and emails
- Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- Support new and existing customer accounts to foster business development
- Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- Prepare quotes for customers and vendors
- Follow communication procedures, guidelines, and policies closely to achieve customer objectives
Operations
- Understand and apply knowledge of unique freight handling characteristics and delivery requirements
- Provide a high level of accuracy in order documentation, be very detail-oriented
- Suggest improvements to business process and procedures when applicable
- Perform tasks such as gathering and analyzing data via excel spreadsheets
- Scrutinize vendor invoices our accounting team deems questionable
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Full Time + Overtime available: 9-12 hour days (Mon-Fri)
- Hard-working, team-oriented individual that thrives under pressure and against deadlines
- Holds self to the highest degree of personal integrity
- Able to multi-task and prioritize time and workload in a fast-paced environment
- Self-motivated; able to work both independently and within a team environment
- Demonstrated time management, organizational skills and consistent follow-through
- Excellent written and verbal communication skills
- Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
- Geographical knowledge of the U.S.
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WHAT WE OFFER
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.