Technical Project Manager

Who is Menlo?

Menlo’s purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best, like educating children. And when educators can focus on the children, we help them achieve their goal of life transformation. From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings. At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come.

Become an integral part of Menlo's dynamic team as a Technical Project Manager, contributing your expertise to shape the future of technology solutions. In this role, you'll engage with clients to optimize client experience with Menlo's customized systems, automation, and complex problems as they arise. As a Technical Project Manager at Menlo, your impactful contributions will directly enhance education and communities, and you'll be part of a collaborative team dedicated to continuous learning and innovation. If you're ready to make a meaningful contribution in a rapidly expanding company that values your skills and determination, Menlo is the place for you.

Job Summary

The Technical Project Manager is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This client-facing position requires experience in managing technical projects across infrastructure. The role includes defining project scope, goals, and deliverables in collaboration with stakeholders and aligning execution with business objectives. The PM will also manage resources, track project performance, and facilitate communication between technical teams, customers, and key decision-makers to ensure alignment and transparency throughout the project lifecycle.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Duties and Responsibilities

• Lead cross-functional project teams through the entire project lifecycle (initiation, planning, execution, monitoring, and closure).
• Define project scope, objectives, deliverables, timelines, and resource needs.
• Manage stakeholder expectations and maintain strong client relationships.
• Develop comprehensive project documentation including project charters, plans, schedules, risk logs, and status reports.
• Track project performance, identify variances, and implement corrective actions as needed.
• Analyzes risks and provides regular updates to Operations Managers regarding projects status and any problems or potential problems.  Take proactive steps to minimize delays in delivery.
• Coordinate internal resources and third-party vendors for flawless project execution.
• Identify and manage project risks, dependencies, and critical path activities.
• Ensure projects are delivered on time, within scope and within budget.
• Act as the primary point of contact for all project-related activities and communications.
• Promote continuous improvement by refining project management standards, templates, and processes.
• Collaborate with technical leadership to ensure alignment of project objectives with overall technology strategy.
• Prepare and deliver executive-level updates and project health assessments.
• Support change management processes to ensure successful adoption of project outcomes
• Perform other duties as assigned.

Required Skills and Abilities 

• Proven ability to lead complex, multi-disciplinary technical projects.
• Strong organizational and time management skills.
• Effective communicator with excellent written and verbal communication skills.
• Proficient in project management tools (experience with Monday.com a plus).
• Skilled in conflict resolution, negotiation, and stakeholder management.
• Detail-oriented and driven to achieve results in a dynamic environment.

Physical Requirements 

• Extended viewing of computer screen.
• Sitting for extended periods of time.
• Normal office environment with little exposure to excessive noise and temperature changes.

Education and Experience

• 5+ years of experience managing technical or infrastructure-related projects.
• 3+ years in a formal project management role, preferably in IT services or consulting.
• 3–5 years of experience in a technical role within a managed services or IT support environment.
• Experience with Education, Civic, or Healthcare industries preferred.
• PMP, Scrum Master, or similar project management certification strongly preferred.
• Demonstrated experience in project portfolio management, reporting, and governance.
• Familiarity with Microsoft, Cisco, and/or Citrix environments.

This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities. Duties and responsibilities may change based on organizational needs.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic as defined by applicable law.