SNO Mass - Program Manager

• Coordination and delivery of SNO Mass services, including intake/assessment, case management, housing search and placement, and stabilization.  
• Motivational coaching and counseling for the participants who are enrolled  
• Internal and external coordination of the leasing & inspection procedure for participants   
• Data collection and reporting to the managing director and EOHLC  
• Management and supervision of assigned staff.  
• Coordinate and assist with research on local Opportunity Areas (e.g., schools, transportation, amenities, supportive services, housing stock) and ensure a high level of familiarity with these areas among SNO Mass staff  
• Develop and implement property owner outreach/recruitment strategies and opportunities. 
• Develop and implement participant outreach/recruitment strategies  
• Lead program orientation sessions for prospective participants 
• Conduct counseling meetings with participants and identify potential barriers to finding and/or retaining housing 
• Make appropriate referrals for needed services to help remove barriers to a successful opportunity move 
• Develop and lead workshops and trainings on topics such as credit repair and budgeting, landlord/tenant relations, housing search, and home maintenance 
• Provide assistance with credit repair and addressing rental history problems to assist families with meeting tenant screening requirements 
• Assess schooling needs of each child in the family and make attempts to refer families to an area where their needs are best met 
• Provide participants with detailed information about the Opportunity Areas 
• Assist participants in the development of an individualized housing search plan, including goals, action steps, and timetables 
• Conduct housing search to identify viable units for participants and notify participants promptly of housing opportunities 
• Communicate with property owners about how the program functions and the benefits 
• Communicate and coordinate with staff from other departments (e.g., program reps, inspectors) to achieve program goals 
• Provide post-move counseling to participants during the transition to their new neighborhood, including help in locating schools, childcare, social and medical services, and employment 
• Manage data collection and reporting to ensure that required data is being recorded and program goals are being met 
• Under supervision of Director, assist in the development and implementation of staff training to ensure the knowledge and skills necessary to meet program objectives 
• Provide accurate and timely feedback to staff on performance-related matters 
• Work with the agency’s development team on SNO Mass marketing information and resources, including social media and website 
• Attend required meetings, conferences, and trainings as necessary 
• Represent the agency at state and regional meetings as necessary 

QUALIFICATIONS: 

• Bachelor’s Degree in social work, public policy, or other related fields required. 
• Master’s in Social Work or related field preferred 
• 3-5 years’ experience in social services/case management required, with additional experience in real estate, subsidized housing programs, and/or fair housing preferred 
• Sensitivity to the needs of a diverse, low income population.  
• Demonstrated ability to handle emotionally stressful situations and manage conflict. 
• Empathetic to those needing reasonable accommodations as well as language assistance;  
• At least 1 year Leadership and management experience 
• At least 1 year Counseling and assessment skills 
• Familiarity with the region (e.g., school systems, transportation, amenities, services) that Metro Housing provides services 
• Valid Massachusetts drivers’ license 
• Effective communication skills, both written and verbal 
• Bilingual (English/Spanish) preferred 
• Proficient with Windows, Microsoft Word, Excel, and comfort learning new software and tracking systems; 

 PREFERENCE GIVEN TO: 

• Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Haitian- creole, and Spanish.  

NOTE: Metro Housing supports a hybrid work environment. Staff is expected to work from the Boston office as needed to ensure maximum performance and results, and at the direction of the managers.        
 

Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include: 

Your and your family’s health 

• Health and dental coverage on a pre-tax basis; 

• Eye Med Vision plan on a pre-tax basis; 

• Medical and dependent care reimbursement account; 

• Company paid life and AD&D insurance and long-term disability; 

• Free, confidential Employee Assistance Program; 

• Voluntary life, accident, critical illness and cancer insurance. 

Work/life balance 

• Generous vacation, sick, and personal time; 

• 13 paid holidays per year; 

• Paid new parent leave; 

• Flexible schedules (when available). 

Retirement plan 

• 403(b) plan with a company match. 

Career growth 

• Tuition reimbursement program; 

• Internal promotions encouraged. 

AN EQUAL OPPORTUNITY EMPLOYER