Senior Program Manager

Company Description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

• The Manager will utilize existing IT service management and project management methodologies to serve as a continual service improvement/program manager on multiple highly-complex and high-visibility projects and initiatives.
• Communication, collaboration and management at the most senior level is required.
• Specific Duties will include:
• Facilitate deployment and integrate the philosophy of ISTO’s Enterprise Architecture and Service Management (EASM) initiatives.
• Utilize available information, metrics and performance indicators to develop recommendations for improvements
• Promote and apply ITIL best practices, specifically in the areas of Service Design and Service Operation process areas, including: application architecture; infrastructure architecture; incident management; asset management; and change management.
• Provide project/Initiative management, including, but not limited to documenting purpose, goal, objectives and specific work breakdown structures to support the successful outcome.
• Provide meeting facilitation, including, but not limited to providing meeting agendas, sending meeting invitations, taking meeting minutes and documenting risks, action items and decisions.
• Utilize common documentation software like the MS Office Suite, including Visio, PowerPoint, Excel and Word.

Position will work with the Communication Division’s sections, including:
• Infrastructure Architecture – Oversees and provides the infrastructure architecture services for the Department. This section is responsible for the planning, design and development activities of large IT infrastructure components and solutions, Coordinating all IT architecture development activities between the sections that span across the multiple divisions in BIO.
• Application Architecture - Oversees and provides highly specialized and advanced technical expertise and mentoring in the technological development of existing or proposed computer programs and systems to process data and identifies new and emerging trends in applications architecture.
• Service Delivery - Oversee the Department’s IT Service Management (ITSM) initiative. The main role of the this area is to establish or refine service delivery processes with the following primary objectives: Institute processes to provide the highest achievable customer service possible for the Department’s IT services; Manage incidents and service requests related to IT services; Assure the Department’s IT equipment and assets are managed and configured according to policy; Protect IT services through the strict oversight of change management processes; and Maintain an ITSM toolset to allow easy adherence to and management of ITSM processes and data.

Qualifications/Requirements
• 4-5 years program management experience in Information Technology field.
• Certification or formal training in Program or Project Management.
• ITIL Foundation certification.
• Minimum 3 years using Agile project methodology.
• Minimum 3 years using Waterfall project methodology.
• Minimum 3 years using Microsoft Office Software.
• Experience using Skype for Business.
• Experience compiling GANTT charts and project plans.

Desired Characteristics
• Excellent interpersonal skills in addition to having the ability to effectively communicate within the Project teams as well as to top level management.
• Recognizes the need for management support when necessary.
• Comfortable to work under pressure and in a fast paced environment.
• Demonstrated customer focus; building strong customer relationships.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Strong analytical skills – strong problem solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
• Ability to work effectively as a team as well as the ability to work on own initiative.
• Deals constructively with frustration and pressure, maintaining a professional and positive manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.