Logistics Coordinator

TITLE: Logistics Coordinator

DEPARTMENT: Logistics

REPORTS TO: Logistics Supervisor

About the Role

Reporting to the Logistics Supervisor, Logistics Coordinators monitor daily onsite delivery operations from start to finish.  Logistics Coordinators are often the first person delivery drivers meet in person, and they are a communication point of contact for emergency and non-emergency calls from drivers. Logistics Coordinators track our Delivery Drivers’ movements to ensure successful direct-to-consumer deliveries.

How You’ll Make a Difference 

• Responsible for the success of all drivers/routes dispatched from a specific hub
• Unload deliveries from trucks and/or cold storage
• Route organization/staging
• Check-in drivers and distribute routes accordingly
• Keep the delivery driver roster up to date
• Train and coach new and existing delivery drivers as needed
• Keep detailed documentation and compile shift reports
• Act as a last resort rescue and/or VIP delivery driver when needed
• Conduct delivery driver interviews
• Assist with onboarding new drivers as needed
• Collaborate with Customer Support and Logistics teams to review and mitigate error reports

Who You Are 

• 2+ years proven experience as a dispatcher or related role; direct-to-consumer experience preferred
• High School diploma or equivalent required
• Valid driver license and proof of insurance
• Valid CA Food Handlers Certification (must be obtained within 30 days of hire)
• Must be able to work a flexible schedule including occasional evenings, early mornings, weekends, and holidays
• Strong knowledge of the roadways throughout the immediate area
• Proficiency with tech platforms including, but not limited to Onfleet, G-suite, and Slack 
• Able adapt to/learn new technologies/platforms quickly
• Excellent written, auditory, and oral communication skills
• Critical thinking and the ability to make quick decisions 
• Excellent multitasking and organizational skills
• A team player approach to your work
• Ability to adhere to the physical requirements of the position, including but not limited to standing, bending, and walking for extended periods of time, consistently lifting up to 25 pounds, and occasionally lifting up to 50 pounds

Our Culture

Diversity, equity, and inclusion are essential values at Thistle. We know we do our best and most impactful work when we feel we are represented and belong. We're proud to actively recruit and hire talented people from a wide variety of backgrounds and experiences.  We do not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”), including, but not limited to, race, ethnicity, citizenship, national origin, color, hairstyles, hair texture, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.