Logistics Coordinator

(Note: This is an Onsite position, Not Remote)

SCOPE:

Christensen Logistics Coordinators are responsible for routing internal and external customer deliveries while validating driver workflow, delivery windows, and cost structures. All activities are done in accordance with DOT hours of service regulations, and in compliance with efficiency standards and safety regulations.

SIGNIFICANT ACTIVITIES & DELIVERABLES

• Take customer orders, ensuring excellent customer service is maintained when the Account Managers are unavailable
• Understand and manage allocation distribution and requests
• Daily monitoring the “Eyecue” data base to track truck locations and inventory/gallons on board.
• Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements
• Exercise discretion while managing schedule changes due to driver absences, business changes, and/or vehicle maintenance
• Adjust assignments and routes as needed, communicating changes to appropriate stakeholders
• Report any service failures to the Fuel Operations Manager, Sales Reps, and Logistics Managers and tracked in the service opportunities spreadsheet.
• Serve as primary point of contact for drivers and troubleshoot concerns
• Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety and security guidelines
• Log and report emergency delivery details
• Review and analyze previous day deliveries to all customers to ensure routes were adhered to and efficiency levels were met or exceeded
• Remain flexible to schedule needs, including covering extra shifts when other team members are out on vacation or sick
• Facilitate on-call shifts when scheduled and maintain driver routes accurately
• Collaborate with the Account Managers to accomplish the Wholesale Fuel Customer Value Proposition
• Collaborate with the Account Managers to increase transaction level profitability
• Participate in frequent 1:1s with the Logistics Manager, health checks included.
• Participate in Team Huddles in an engaging fashion understanding KPIs and scorecard performance
• Complete a Performance Planner that supports the Western Commercial Business Units annual goals
• Other duties as assigned

LEADERSHIP & TEAM REACH

This position requires coordination with many Christensen team members, as well as outside parties such as customers, vendors, and suppliers. While this position does not directly manage others, Dispatchers are expected to lead by example, and consistently deliver a high level of customer service to internal and external customers.

SKILLS & QUALIFICATIONS

• High School diploma or higher
• Data entry experience.
• Excellent computer skills, including Microsoft Office
• Customer service background.
• 2-5 years of dispatching, logistics, or similar experience
• Knowledge of delivery area (WA, OR, ID).
• DOT compliance experience a plus

PHYSICAL & MENTAL DEMANDS

• Both in outside weather conditions as well as in an office environment, including extreme heat and cold
• Regularly required to talk and hear
• Requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
• Lift and/or move items over 50 pounds 
• Vision abilities such as close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

COMPANY OFFERED BENEFITS

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

• Health Insurance Benefits:

• Medical, Dental, Vision, plus Ancillary Plans.
• Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
• Company provided long term disability and up to $50,000 of life insurance.

• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.

• Employee Referral Bonus Program.