Senior Product Manager

Company Description

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 600,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Job Description

We are seeking a Senior Product Manager to support our Retail space. This role is more than just managing a product; it’s about shaping a truly customer-centric product. You’ll be at the forefront of innovation, leading and working alongside a talented team to bring our vision to life.

Key Responsibilities:

• Product Strategy and Vision: Develop and communicate a compelling vision and strategy for your product workstream, ensuring it resonates with our customers and aligns with the company’s mission.
• Customer Insight and Empathy: Dive deep into understanding our customers' needs, behaviours, and pain points. Use these insights to drive product decisions and create truly user-centric solutions.
• Collaborative Planning: Foster a collaborative environment where everyone’s ideas are heard and valued.
• Exceptional User Experience: Advocate for the user at every step of the process, ensuring the platform is intuitive, engaging, and delivers an outstanding experience.
• Performance and Impact Measurement: Develop and build our vision and objectives and results. Lead in making sure your squad is aligned to driving those outcomes.
• Transparent Communication: Maintain open and transparent communication with all stakeholders. Regularly update the team and leadership on progress, decisions, and changes to the roadmap.

What You’ll Do:

• Own the customer retention strategy for our savings platform—identifying key drop-off points, pain points, and moments of opportunity across the customer lifecycle.
• Design and deliver value-driven, user-centric features that increase engagement, deepen trust, and build long-term customer relationships.
• Identifying business and customer needs and translating these into a clear product roadmap, balancing quick wins with long-term strategic impact.
• Partner cross-functionally with Engineering, Design, Data, Marketing, and Customer Operations to ensure seamless delivery and rollout of high-impact initiatives.
• Lead risk-aware product development, proactively identifying regulatory, operational, and customer experience risks—and working to mitigate them without compromising innovation.
• Use qualitative and quantitative insights to validate ideas, measure success, and continuously optimize the product experience.
• Act as a voice of the customer, ensuring delight is not an afterthought, but embedded in how we build and ship.

Qualifications

• 5+ years of experience in product management, ideally in the financial services or fintech industry.
• Proven track record of launching and managing successful digital products in a fast paced environment.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams.
• Experience with agile methodologies and tools such as JIRA, Trello, or similar.
• A passion for innovation and a deep understanding of customer needs and market trends.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done