Senior Manager, Auditor Management and Training

Employment Type: Permanent
Contract Duration: 

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

The IATA Operational Safety Audit (IOSA) Program Office is responsible for the implementation, delivery, and continuous evolution of the IOSA Program worldwide. 

We seek a Senior Manager, Auditor Management and Training, to manage the auditor management and training strategy of the IOSA program. The Senior Manager will report to the Head, IOSA.

What your day would be like

• You will be responsible for overseeing a comprehensive IOSA auditor management and training program with responsibilities that include:
• Auditor planning to ensure IOSA auditor pool, across all disciplines, meet needs of an expanding IOSA program.
• Recruitment and onboarding of auditors managed to deliver on timelines that meet program demands.
• Auditor performance management to ensure program maintains, and grows, reputation as industry gold standard in safety auditing.
• Development and delivery of initial, and recurrent, auditor training programs based on industry best practice to ensure all auditors remain current with required qualifications.
• Continuously improve the IOSA training proposition to ensure auditor competencies remain current with latest program developments.
• Support activities to grow the program across the global airline industry.
  Develop and deliver commercial training addressing industry stakeholders such as airlines, as needed.

We would love to hear from you if

• 7 years’ experience within regulated, safety-critical industry, with preference given to those with operational airline experience relating to Flight Operations, Ground Handling, Quality Assurance, Safety.
• Demonstrated experience of managing a pool of experts, such as auditors, with experience as IOSA or ISAGO auditor and/or instructor an advantage.
• Proven experience of delivering training both in a classroom environment and virtually.
• Excellent communication/presentation skills/stage presence. 
• Excellent English Language skills: other languages would be an advantage.
• Strong organizational skills and MS Office proficiency.
• Project management knowledge/experience a benefit.

Travel Required: 25%