ROLE: Logistic Executive Role and Responsibilities:
The logistics coordinator will be responsible for coordinating and managing the logistics operations in Gurgaon. The key responsibilities include:
- Coordinating vehicle dispatch and ensuring timely delivery and pickup
- Monitoring vehicle movement and tracking
- Handling customer calls for scheduling orders and addressing queries
- Planning daily routes for efficient delivery
- Scheduling and monitoring urgent pickups
- Controlling vehicle costs
- Following up and resolving customer escalations via email
- Managing vehicle arrangement and maintenance
- Training and developing support staff
- Controlling in-transit damage
- Coordinating with the warehouse team to address errors and cancellations
- Alternative order planning in case of in-transit cancellation
Candidate Qualifications: The ideal candidate should possess the following qualifications:
- Good communication skills in English and Hindi
- Strong problem-solving abilities
- Flexibility to work in different shifts
- Ability to coordinate with third-party business partners, drivers, and customers
- Excellent knowledge of logistics processes and tools
- Proficiency in data entry
- Comfortable with outbound calls
- Strong decision-making and coordination skills with internal teams
Required Skills: The ideal candidate should have the following skills:
- Good communication in English & Hindi
- Problem-solving ability
- Flexibility in working for different shifts
- Coordination with 3rd party business partners and handling drivers and customer calls
- Excellent process knowledge/tools