Account Manager

The successful candidate is someone who takes pride in delivering client service that is superior in quality and accuracy. He or she should enjoy helping others complete their time-sensitive work and should enjoy accounting, bookkeeping and similar work with numbers. This position requires attention to detail, a great attitude, a heart for service and a desire to help the team succeed.

Responsibilities and Duties

• Assume a “client service” role which includes maintaining an understanding of each client’s relationship, the effective anticipation of their needs, a time-sensitive response to requests and superior quality and accuracy in deliverables.
• To nurture, develop and maintain professional working relationships with HomeBase clients, their family members and their external advisors; with the utmost discretion, confidentiality, and respect for client privacy.
• Strategically partner with management by contributing to organizational vision, future planning
• Perform the semi annual review of  client deliverables and annual review with attorneys
• Update / maintain binder on client (account summary overview, ein, trust documents, tax returns etc)
• Open new accounts and maintain required documentation.
• Coordination of client onboarding, bill pay, distributions and investments.
• Establish customized bill pay approval protocols for each client and convey to bill pay/trust specialist
• Review clients transactional activity for proper classification and reporting.
• Perform a “first review” of non-recurring invoices, for reasonableness and validation, in order to detect errors or billing fraud, prior to providing to bill pay specialist.
• Reconciliation of checking accounts monthly and review of general ledger activity
• Create / Maintain tax calendars for client and work with bill payable specialist for timely filings.
• Review of 1099’s and 1099 NEC generated prior to distribution to client and/or their accountant.
• Nurture, develop and maintain professional working relationships with HomeBase clients’ accounting, tax, investment, insurance, banking and other external advisors;
• Possesses a high degree of innate integrity, always acting with transparency and consistency within the framework of what is best for clients and HomeBase;
• Is available, on an as needed basis, for Special Projects.
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• Support clients’ HomeBase Wealth Portal:
• OnBoarding of Client to Wealth Platform including but not limited to coordinating account LOA for data aggregation services, global wealth map structure set up, and General Ledger set up.
• Validate the accuracy of the client’s Wealth Portal.
• Upload documents into client Portal (passports, appraisals, life and property insurance, K-1 statements, trust documents, W9 etc)
• Primary contact for client facing questions related to information found or not found in portal.
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• Customized HomeBase reporting, including:
• Prepare holistic financial reporting for each client, incorporating the relevant accounts (trust, bank, retirement, credit, personal investments, philanthropic, etc.)
• Create budgets, cash flow, fiduciary accountings, and identify liquidity needs, when requested
• Coordinate / Review with Alternative Investment Specialist reporting for capital calls, distributions, IRR, remaining commitments, Interfamily Loans, and/or Foundation Reporting. 

Qualifications:

• At least 2-3 years of financial services experience required.
• Knowledge of Trusts, general ledger accounting, Alternatives & overall investments, preferred
• Bachelors in Accounting or other related field preferred.
• Must possess a naturally high EQ.
• Attention to detail, analytical skills and strong organizational skills essential.
• Professional communication both written and verbal.
• Ability to work professionally with attorneys, staff and vendors